Entomo’s cloud-based cCRM deployments are monitored and managed by system and network administrators on a 24x7x365 basis to ensure uptime and optimum system performance. In addition, our customer support teams are available to provide tier 1 or tier 2 support to the user community around the world in all timezones, under a variety of plans including 24x7x365.Support is provided by telephone, email, webcasts or other messaging technologies. Support can be provided in English or in other major world languages. Maintenance includes no-cost access to upgrades and enhancements continuously made to the Entomo SmartHub^®.