After too long spent dealing with issues of data accuracy, reliability and visibility, TriQuint Semiconductor's staff realized it needed to create order from chaos. Ad hoc databases and manual processes were being used to manage distribution channels, and the amount of time dedicated to updating a legacy system was encumbering the business's growth. TriQuint works with channel partners who provide much of the relevant information (such as POS, inventory, requests, claims, etc.) that its staff needed to analyze, and since this information was coming from outside sources, it ran the risk of being incorrect or outdated. Thus, the staff needed more than just a standard CRM, rather one that catered to channel management.